مركز المساعدة

How long does shipping take?›

Express (DHL/FedEx) takes 3-7 days; standard post 10-25 days; sea freight 25-45 days for bulk.

Do you ship to my country?›

We ship worldwide. Duties and taxes are handled per your chosen incoterm (EXW/FOB/CIF/DDP).

What is your warranty policy?›

12-month limited warranty on all OEM products. Defective units are replaced or refunded.

Can I return a product?›

Returns are accepted within 30 days for unopened goods. Custom OEM orders are non-returnable.

What are your MOQ and OEM terms?›

Standard MOQ is 500 pcs; lower MOQ available for stock models. Private label, custom packaging and logo supported.

Do you provide trade assurance?›

Yes, we support T/T, LC and secure escrow via PayPal/Stripe for qualified partners.

Do you ship worldwide?›

Yes. We ship to most countries via DHL, FedEx and UPS. Delivery usually takes 7–30 days depending on the destination and customs clearance.

Do you provide samples?›

Yes, samples are available. Sample cost is usually refundable against your future bulk order.

What payment methods do you accept?›

We accept PayPal, Stripe (Credit/Debit Card), T/T bank transfer, and other methods shown at checkout.

How do I become a distributor?›

Apply on the Distributor page. Once approved you get a dedicated login and commission tracking.

What is your MOQ (Minimum Order Quantity)?›

MOQ varies by product. Many items start from 50–100 pcs. Contact us for the exact MOQ of the product you need.

What about quality control?›

Every order goes through IQC → IPQC → OQC inspection. We can also arrange a third-party inspection (SGS/BV) on request.

What is your return & refund policy?›

Returns are accepted within 30 days of delivery in original condition. Contact support to get a return authorization first.

Need help with something else?›

Use the Help Center or the live chat widget at the bottom-right of any page. We typically reply within 1 business day.

Can I track my order?›

Yes. Once your order ships we send a tracking number by email, and you can also view it under My Orders in your account.